1

Create a spreadsheet with two columns.

2

For each row, the columns should have the following data. There should be no header row. The first row should contain data of first user. Second row, data of second user and so on...

3

Column 1: Should have the username of user to who the particular service has to be removed. username will be the same as the email address of the user. This is required.

4

Column 2: units should have the number of units of services to be removed from the user. For example if you specify 2 units of HamaraCloud UniversalMessaging Small Business Edition (1GB) to a user, she will end up with loss of 2GB of Email storage space. This field is required and should be an integer greater than zero.

5

Make sure that the spreadsheet does not contain more than 1000 rows. If you need to create more than 1000 users, create multiple spreadsheets of 1000 users each.

6

Save the Spreadsheet in Excel 97-2003 Workbook (*.xls) format.

7

Login to control panel. That will display the following

8

Click on Invoices in left hand side. That will display the following

9

Your orders will be displayed in the Invoices grid. If there are too many orders, you can input the order number in the search field (displayed below) and press Enter

10

Select the order (which has to be un-provisioned) by clicking on the order, and Click on View Services button. That will display the services as follows

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Click on the Service that you want to un-provision. That will display the grid as follows

12

Click on Disassociate User button. That will display the following

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Click on Browse... button and select the created spreadsheet.

14

Click on Submit button. The job will be submitted for execution and following displayed

15

Click on OK. Old window will be displayed. Click on Cancel to close the Window.

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Upon successful execution, an email will be sent with the completion status of the process.

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This will un-provision the services for the selected users. The service, can then be re-provisioned for other users.