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HamaraCloud QuickStart and User Guide
Add Domain
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First step to avail of any HamaraCloud services is to add your domain to HamaraCloud Control panel. Follow these steps for the same.

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Login to Control panel. It will display the following window
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Click on Add New button. That will display the following dialog

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To add your domain in HamaraCloud, HamaraCloud needs to ascertain that you are the owner of the domain. To authenticate your ownership, Enter your domain name in Domain name field. Press Tab. A message like the following will be displayed.
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In your DNS Server (using the control panel provided by your Domain registrar/Hosting provider/DNS Provider), add a CNAME record for the host specified in the message and point the record to auth.hamaracloud.com.
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Depending on your DNS TTL record, it could take anywhere from 5 minutes to 24 hours for your entry to take effect. Wait for that time and re-try the above steps, till the message goes away and following is displayed.
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Next step is to configure the kind of email service required for the domain. When you click on the Email Service drop down, the following will be displayed.
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Depending on the services you require for your domain, you can choose the category. You may also refer to Email Hosting/Storage Service, Email Security Service or Non-email Services to get further information and decide.
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While technically it is possible to switch from one category to another at any point of time in future, certain services are not compatible with certain categories. In that case, you may lose the ability to use some services you have paid for because you have switched the category. Please check Service Categories for incompatibilities.
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If you choose Email Storage Service, you may proceed to Configure Email Storage Service for further steps.
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If you choose Email Security Service, you may proceed to Configure Email Security Service for further steps.
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If you choose None, you may proceed to Configure Non Email Service for further steps.
Configure Email Storage Service

This category provides full Email hosting service for your domain. Emails are received and stored in HamaraCloud servers. Users can access these emails using POP3 / IMAP / Webmail. Administrators can allocate space to users depending on the requirements. Follow these steps to configure this category. 

 

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Choose Email Storage Service in Email Service field. That will display the following dialog
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HamaraCloud supports signing of outgoing emails with DKIM. This assures the recipient, that the email originated from proper source and can be trusted. Using DKIM, deliverability of emails increase manifold. To implement DKIM for outgoing emails from your domain, check the DKIM Check box. You can get more details about DKIM here.
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HamaraCloud offers reporting feature to Enterprises. A domain is classified as an Enterprise domain if none of its users use HamaraCloud Standard Edition. In this case, a daily report is sent to the Administrator on the emails blocked. If you plan to have an Enterprise domain, you can enter an Email address in Enterprise reports email. Daily reports will be sent to this email address.
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Go to Complete Domain Addition to finish adding the domain.
Configure Email Security Service

This category provides Email security service for your domains. This is typically useful for organizations that have an in-premise/hosted Email server and wants to secure traffic to/from the email server. Once this service is implemented, emails are received by HamaraCloud servers. HamaraCloud then blocks Virus / SPAM / Malware in the emails and only forwards normal emails to the Email servers. Similarly, outgoing emails are forwarded by Email server to HamaraCloud. HamaraCloud blocks malicious traffic and forwards only normal traffic to outside world. Follow these steps to configure this category. 

 

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Choose Email Security Service (Anti Virus/SPAM) in the Email Service field.
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HamaraCloud supports signing of outgoing emails with DKIM. This assures the recipient, that the email originated from proper source and can be trusted. Using DKIM, deliverability of emails increase manifold. To implement DKIM for outgoing emails from your domain, check the DKIM Check box. You can get more details about DKIM here.
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HamaraCloud offers reporting feature to Enterprises. A domain is classified as an Enterprise domain if none of its users use HamaraCloud Standard Edition. In this case, a daily report is sent to the Administrator on the emails blocked. If you plan to have an Enterprise domain, you can enter an Email address in Enterprise reports email. Daily reports will be sent to this email address.
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If you would like to add HamaraCloud Archival services for certain users, you need to specify an email server which can authenticate those users. HamaraCloud servers will use IMAP protocol and authenticate users by trying to login to specified server. To use this feature, specify the host name of your Email server in IMAP Server field. Please note that the authentication will be made through port 143 (with or without TLS).
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If an IMAP Server is specified, HamaraCloud server tries to authenticate using the Email address of the user (e.g., info@milletrix.com). There might be certain cases wherein authentication account name cannot contain domain name. In this case, authentication will fail if full address is used. If the IMAP Server specified takes full email address for authentication, proceed to Step 8. If IMAP Server accepts only the local part of email address for authentication, proceed to next step.
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In this case, we have to inform HamaraCloud to send only the local part of email address for authentication (e.g., info instead of info@milletrix.com). Click on the + next to IMAP Server field. That will bring up the following dialog
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Check Strip Domain check box. Click on Submit button. That will bring back the original dialog.
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HamaraCloud servers, after blocking SPAM and Virus, send the clean emails to email servers for the domain. Administrators can specify the servers to which the scanned emails be delivered in the Delivery MX field. Multiple servers can be specified.
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To add a new Delivery MX Server, click on + next to Delivery MX field. That will bring up the following dialog.
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To add a new delivery server, enter your Email server host name / IP in Server Host field. Click on Submit.
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If you are migrating to HamaraCloud from an existing server and you want the emails to be delivered to the current MX servers after scanning, there is an easy way to do it. In the above dialog, choose Fetch existing MX records from domain in the Add Mode field. That will change the dialog as follows
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Enter the domain name in Domain field. Click on Submit. MX records will be taken from specified domain and added to Delivery MX field.
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Clicking on Submit will close the Delivery MX dialog and bring back the original dialog.
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Existing Delivery MX values can be deleted by selecting a value and clicking on - button next to Delivery MX field.
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Ensure that at least one value is specified for Delivery MX field.
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Go to Complete Domain Addition to finish adding the domain.
Configure Non Email Service

This category is for domains that have email service elsewhere. Follow these steps to configure this category. 

 

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Choose None in the Email Service field.
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If you would like to add HamaraCloud Archival services for certain users, you need to specify an email server which can authenticate those users. HamaraCloud servers will use IMAP protocol and authenticate users by trying to login to specified server. To use this feature, specify the host name of your Email server in IMAP Server field. Please note that the authentication will be made through port 143 (with or without TLS).
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If an IMAP Server is specified, HamaraCloud server tries to authenticate using the Email address of the user (e.g., info@milletrix.com). There might be certain cases wherein authentication account name cannot contain domain name. In this case, authentication will fail if full address is used. If the IMAP Server specified takes full email address for authentication, proceed to Step 8. If IMAP Server accepts only the local part of email address for authentication, proceed to next step.
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In this case, we have to inform HamaraCloud to send only the local part of email address for authentication (e.g., info instead of info@milletrix.com). Click on the + next to IMAP Server field. That will bring up the following dialog
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Check Strip Domain check box. Click on Submit button. That will bring back the original dialog.
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HamaraCloud Servers, when configured for certain services, may need to send email by using domain name in sender field. For example, HamaraCloud may need to send email from info@milletrix.com even though HamaraCloud provides no email services for the domain. Normally, the email will sent to the MX record of the recipient. However, recipient servers may block the email as the email is not coming from milletrix.com Email servers. In this case, Administrators can specify a relay server to which the emails will be sent out. In this case, the outgoing emails from this domain will be sent to this relay server.
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Specifying Relay server is optional.
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To specify a Relay server, enter the relay server host name / IP in Relay Server field. Click on + button next to Relay Server field. That will bring up the following dialog
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Normally, HamaraCloud uses port 25 to relay emails. Depending on requirements, HamaraCloud can also relay emails through port 465 or 587. To change to a different port, select the port number from Relay Port field.
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In addition to relaying through a different port number, HamaraCloud servers can relay emails using SMTP Authentication. In that case, Administrator has to specify an account name and password to be used for SMTP Authentication. To use SMTP Authentication,
  • Specify Account name to be used in SMTP Authentication in Relay Account field.
  • Enter password to be used in both Relay Password and Confirm Password fields.
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Click on Submit
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This will bring up the original dialog. Go to Complete Domain Addition to finish adding the domain.
Complete Domain Addition

To finish adding the domain, follow these steps:

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Click on the Add button.
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The domain will get added and displayed in the table as follows
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If you had not checked the DKIM, the domain addition is complete. Please proceed to Add Users section.
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If you have checked the DKIM check box, goto the DKIM Column in the table and click on the icon. It will copy the DKIM Public key to your clipboard. Add the contents to a TXT DNS record with name as hcloud._domainkey.<domain name>. For example, if the added domain name is milletrix.com, you need to add a DNS TXT record with name as hcloud._domainkey.milletrix.com with value as whatever is copied onto Clipboard.
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Proceed to Add Users section.
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